Warranty

HOKA LIMITED WARRANTY FOR THE UNITED STATES
​

Deckers Outdoor Corporation (“HOKA”) warrants that its footwear products (“Products”) will be free from material defects, damage caused by improper care prior to the time of purchase, and workmanship defects for one year from the date of purchase or the date of delivery (whichever occurs later) by the original consumer purchaser. We require you to include a copy of your proof of purchase to confirm the product is within the warranty period to present a valid warranty claim.
​

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, this warranty applies only to Products that were purchased from www.HOKA.com, the HOKA call center, a HOKA Concept store, or from an authorized HOKA retailer in the United States, unless otherwise prohibited by law. HOKA reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites and marketplace storefronts. This warranty also does not cover any defects due to normal wear and tear, damage due to misuse, alteration of the product, or negligence.
​

For eligible products, HOKA will offer a website credit in the amount of the purchase price of the product so that you can purchase a replacement. These credits will be eligible for use during checkout for future purchases on this site. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks.

There are no warranties that extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES SHALL HOKA BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
​

• Item(s) no longer within the 1-year warranty period

• Normal wear and tear

• Products purchased from unauthorized sellers

• Accidental damage

• Water damage
​

Please note that HOKA does not perform repairs.
​

If you originally purchased your product from HOKA.com or the HOKA call center: HOKA stands by our products! We'll cover any manufacturing defects or defective material for up to one year from the date of purchase or the date of delivery (whichever occurs later).

1. You are required to include a copy of your proof of purchase to confirm the product is covered by our limited warranty policy. Evaluations can take 1-3 weeks.

2. If you purchased directly from HOKA.com please complete your return form prior to reaching out to our customer care team. Please Note: Our customer care team will require further evaluation such as photos of the product defect for label approval. The product must be sent in for the final warranty coverage decision.
​

• If your product is eligible, a site credit for the purchase price of the item will be emailed to you so that you can purchase a replacement.
​

• If your product is ineligible, your original items will be returned to the shipping address provided. If no shipping address is provided, the original items will be returned to the return address provided on the return package.
​

• To submit a warranty claim, please fill out our warranty return request online HERE. Once your warranty is processed, you will need to mail in your product, proof of purchase, and return authorization form to:

HOKA Returns Department

2757 WestPoint Blvd

Mooresville, IN 46158
​

Please note that you are responsible for costs incurred in mailing these items. You may also reach out to the authorized HOKA retailer to facilitate warranty coverage.
​

Reminder: HOKA is not responsible for items lost in transit. We strongly recommend that you ship your package via UPS or FedEx with a tracking number. Please keep your tracking information until the warranty claim process is complete. Packages cannot be hand-delivered to the warehouse for safety reasons.
​

Once we receive your return product, and if your warranty claim is accepted, you will be emailed a site credit for the purchase price of the item so that you can purchase a replacement.
​

What Happens If My Warranty Return is Not Accepted?
If your product does not meet the criteria for a valid warranty claim or it is over a year old, it will be returned to you in the condition it was sent to us at no extra cost, with a notice explaining why it was not accepted.
​

We reserve the right to require a method of payment for return shipping costs of unqualified Warranty returns. If the package is undeliverable and returned to our returns department, it will be destroyed after 30 days.
​

Last Updated: August 13, 2025